Manage.one | Improve Your Customer Service

Impress your customers with next-level customer service

Are you still maintaining the record of help desk tickets in Excel? Are you slow to handle client requests? We’ll help you automate your request processing, avoid delays in SLA, and propel your customer support to the next level.

TRANSFORM MY HELP DESK

a SINGLE PLATFORM

All tickets on a single screen

Handle requests from different channels in a single window. Customize auto-responses and processes for resolving standard issues and track request processing in real-time. All request stages — from receiving to resolution — are displayed on a clear dashboard.

ROBOTIZATION

Handle 80% of requests with the help of robots

Quick support 24/7, 365

Don’t make your clients waste their time waiting for a response. Build a bot into your website, send it via a link, or integrate it with messenger platforms. It will answer standard questions instantly.

Transfer chat data to the system

Robot’s advice didn’t help? The bot will collect client information, request screenshots of the issue, and create a ticket card in the system. After that, it will update the client on the status of his or her request.

Feedback collection

The bot will ask the client to evaluate its work and pass this information on to the customer support department. You will always be on top of any problems and ensure the best quality customer service.

SELF-SERVICE PORTAL

Let your customers solve standard problems by themselves

Customize your service catalog and give your clients an opportunity to submit a request and track its progress by themselves. They can also get a consultation from a robot, share their ideas, or report a problem.

REQUEST PROCESSING

Managing customer requests is now easy

Handling requests just got easier and more transparent. Store information on each request centrally and oversee work in a convenient live feed.

AUTOMATION

Solve client problems 10x faster

Workflows are now easier to manage in every stage. Set an automatic sequence for any standard procedures: consolidation of similar requests, task distribution, and notification of clients.

DUPLICATES

Consolidate similar requests from different channels

Has your client emailed and called customer support with the same problem? The system will automatically consolidate identical requests into a single ticket card.

CONSOLIDATE REQUESTS

CLIENT CARE

We’ll keep your client informed about their ticket status

Your clients will always know what is happening with their tickets. As soon as the work on the ticket has started, the client will receive a notification. If the problem cannot be solved on time, the system will notify the client about the delay in advance.

NOTIFY A CLIENT

TASKS

Automate ticket distribution

Customize the system to automatically distribute tickets between customer support managers depending on priority and workload. Your participation in this process will be minimized.

DISTRIBUTE TICKETS

COMMUNICATION

Speak to your customers directly from the system

Contact your clients to help them solve their problems while you have request details at hand — everything can be managed from a single window in the system.

TRY NOW

Email integration

Connect your Outlook or Gmail account and send emails without leaving the ticket card. Emails and attachments you’ve sent are easy to access from the card itself.

VoIP

Don’t waste time dialing a number — call from the system with one click. Recordings of each call are stored in the ticket card.

Video calls

Ask your client to share their screen and solve problems faster.

KNOWLEDGE BASE

Use a knowledge base to help clients quickly

Give your customer support manager access to up-to-date solutions information. Thanks to the built-in knowledge base, managers can find instructions they need quickly and can solve client problems faster.

CONNECT A KNOWLEDGE BASE

CHATBOT

Smartbots will empower call center managers

Program the bot with your expertise and enable call center managers to quickly find answers to client questions. Design a custom algorithm for problem-solving and let a bot guide the customer support manager step-by-step.

HIRE A ROBOT

DASHBOARDS

Track the performance of your customer support
in real-time

View key metrics on a dashboard and track customer support’s productivity. All metrics, from compliance with SLA to satisfaction rate, are clearly visible.

A COMPREHENSIVE SOLUTION

Increase company profits with better customer service

Set a higher standard and get more happy clients.

TRANSFORM MY CUSTOMER SERVICE

All tickets on a single screen